SHIPPING


Where do you ship?

We currently ship throughout the European Union, as well as to Switzerland and the United Kingdom.


How much does shipping cost?

We currently offer complimentary shipping on all orders.


How long does delivery take?

Once your order has been dispatched, estimated delivery times are:

  • Germany: 1–2 business days with Standard Delivery; next business day with Express Delivery

  • European Union: 2–6 business days with Standard Delivery; 1–3 business days with Express Delivery

  • United Kingdom & Switzerland: 2–7 business days with Standard Delivery; 1–3 business days with Express Delivery

Please note that delivery times are estimates and may vary depending on the destination. Orders shipped outside the European Union may also be subject to customs processing, which can occasionally add to the delivery time.


How can I track my order?

As soon as your order has been dispatched, you will receive a shipping confirmation by email with your tracking information, so you can follow its journey to you.


Will I have to pay duties or taxes?

For deliveries outside the European Union, local customs duties, import taxes or additional fees may apply. These charges are determined by the destination country and are the responsibility of the customer.


Can I change my delivery address after placing my order?

If you would like to change your delivery address, please contact us at customercare@estabel.com as soon as possible. We will be happy to assist with any changes before your order has been dispatched.



RETURNS



What is your return policy?

You may request a return within 14 days of receiving your order. We kindly ask that pieces are returned in their original condition, with all tags attached and original packaging included.

Please take care when trying on your pieces and handle them as you would in a store.


How do I make a return?

To arrange a return, simply contact our Customer Care team at customercare@estabel.com. We will be happy to guide you through the return process and provide you with everything you need.


Who pays for the return?

Return shipping costs are borne by the customer. We will provide you with a return label for a smooth and simple return process, and the cost of the return shipping will simply be deducted from your final refund.


Can I exchange an item?

If you would like to exchange an item, please contact us at customercare@estabel.com. We will be happy to assist you and find the best solution for you.


When will I receive my refund?

Once your return has been received, it will usually be processed within 5–10 business days. Your refund will be issued to the original payment method, and you will receive a confirmation by email once it has been completed. Depending on your payment provider, it may take a few additional days for the refund to appear in your account.


What if my order arrives damaged or incorrect?

If your order arrives damaged or you receive an incorrect item, please contact us at customercare@estabel.com as soon as possible. We will be happy to take care of this for you and arrange the appropriate next steps.