Where are ESTABEL pieces designed and made?

All ESTABEL pieces are designed in Paris and fully handmade in Italy. 

For detailed information about the materials used and their origins, please refer to the Materials & Care section on the relevant product page.

Where can I find size and fit information?

Size guides and fit information are available on each product page. For further assistance, please contact us at customercare@estabel.com 

Which payment methods do you accept?

We offer a selection of secure and convenient payment options, including Visa, Mastercard, American Express, Maestro and UnionPay, as well as Apple Pay, Google Pay, Shop Pay, PayPal and Klarna.

Where do you ship?

We currently ship throughout the European Union, as well as to the United Kingdom and Switzerland.

If you wish to place an order from outside these regions, please contact us. Please note that deliveries to non-EU countries may be subject to import duties, taxes and customs fees. These charges are not included in the purchase price and are the responsibility of the customer.

For further information, please visit our Shipping & Returns page. Please link this to our shipping & Returns page.

Where is my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details. Please allow up to 24 hours for the tracking information to become available. For further assistance with your order status, please contact us at customercare@estabel.com 

What should I do if my order arrives damaged?

If your order arrives damaged, please contact us at customercare@estabel.com  within 14 days of delivery. Include your order number, a brief description of the issue, and photographs of the item and its original packaging. Our Customer Care team will review the details and advise you on the next steps.

Can I change or cancel my order after it has been placed?

Once an order has been placed, it cannot be amended. If you wish to cancel your order, please contact us at customercare@estabel.com as soon as possible. We will do our best to accommodate your request; however, once your order has entered processing or has been dispatched, we may be unable to stop the shipment. This does not affect your right of withdrawal. 

Do you offer exchanges?

We currently do not offer direct exchanges. If you would like a different size or item, please return your original purchase for a refund and place a new order. Please note that all items are subject to availability.

How do I return an item?

Return shipping costs for standard returns must be covered by the customer. Items must be returned unworn and in their original condition, with all tags attached and in their original packaging. 

You may arrange your return independently using a tracked shipping service or request a prepaid return label at customercare@estabel.com, the cost of which will be deducted from your refund. Returns are accepted within 14 days of delivery. For full instructions and eligibility conditions, please visit our Shipping & Returns page.

Please link this to our shipping & Returns page.

When will I receive my refund?

As soon as we have received and inspected your returned item, your refund will be issued to your original payment method. You will receive a confirmation email once it has been processed. Please note that your bank or payment provider may require additional time for the funds to appear in your account.

How should I care for my ESTABEL piece?

You can find specific care instructions on each product page under Materials & Care. For more detailed information, please refer to our Care Guide. Please link this to our Care Guide page.